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Markets.com Trading Review

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Basic Info

Company Name: STA Global Investments (Pty) Limited
Founded: 2008
Country: Australia
Regulators: ASIC
Funding Methods: Credit card, Debit Card, Bank Wire transfer, Neteller, Moneybooker Skrill, Wire Transfer
Support Options: Contact Form, Live Chat
Platforms: Markets.com Platform
Minimum Deposit: $100



Funding Methods

Deposit Options: bank wire transfer, Moneybooker Skrill, Neteller, Wire Transfer
Withdrawal Options: bank wire transfer, Credit card, Debit Card, Moneybooker Skrill, Neteller, Wire Transfer

Hits and Misses

  • Many deposit options
  • EU Regulated
  • Own platform
  • No U.S. customers


Markets.com – Providing A Safe And Risk-Free Trading Environment Since 2009

Markets.com was established in 2009 and is operated by Safecap, which is a subsidiary of Playtech PLC. Playtech PLC is traded on the London Stock Exchange and is part of the FTSE 250 index. With its main offices in Cyprus, Markets.com’s primary objective is to provide an ideal, secure and risk-free trading environment for all traders.

Putting customer service above everything else helps Markets.com keep this cornerstone their primary indicator of success. Makets.com is a well established and respected broker due to their ability to provide excellent customer service and safe trading for all members.

By keeping customers needs in mind, Markets.com have been able to develop financial instruments and a trading platform that highlights their integrity, transparency and creativity. Pairing this leading trading platform with great customer service ensures that Markets.com stay distinctive and stands out above other brokerage firms.

This has, in turn, attracted millions of traders worldwide to open trading accounts with them. The latest figures show that there are 5 million registered accounts and 13 million trades have been placed since 2009. Add to this the total traded value last year which reached $185 billion. It is clear to see why, since it’s inception, Markets.com have received such a large number of awards, including the best broker for a number of years.

Markets.com also prides itself on staying up to date with the latest technologies and innovations in the financial world. They currently offer clients the opportunity to trade approximately 2000 individual instruments, divided into five groups – including Forex. Clients can also trade over 100 currency pairs, with low spread starting from just one pip and leverage of up to 1:300. Clients can also trade in stocks, indices and commodities with relatively low spreads. Most recently, Markets.com also listed many of the most popular cryptocurrencies, such as Bitcoin and Ethereum.

Another reason people choose to use Markets.com is that they apply tight and consistent pricing, which allows first rate liquidity and consistent execution in financial markets. As with most Forex brokers, clients can start with a demo account and then transition to a real account when they feel comfortable with the platform and services provided.

Unique Features – Successful Strategic Objectives!

Having a strategic plan in place and sticking to that plan has allowed Markets.com to establish themselves as a market leader for almost ten years. One of the most critical features that Markets.com boasts is the ability to enable their customers to trade 2000 different financial instruments – which is the most in any Forex market. This ability, paired with a leading trading platform has made them a broker of choice for many traders. They have their own platform that is characterised by its ease of use and its high speed of implementation for transactions.

One of Markets.com strategic objectives is to keep customer service at a high level, meaning they are always striving to provide the best service possible. Starting with onboarding new traders, Markets.com accompany clients from the moment they open an account. They provide them with knowledge and advice that allows trading on their platform to be a natural process, as well as profitable. Training their employees and providing them with the latest learning, ensures that they have the expertise and skills needed to provide high-level customer service. They also offer a group of financial tools that help traders make the best trading decisions possible.

Markets.com have a board of directors and a team of analysts and administrators who take their strategic objectives and transform them from goals and theories into actual reality.

Webtrader And MT4 Trading Software

The most important thing to consider when choosing a trading platform is its potential to facilitate the most practical, powerful and efficient trading experience possible. Markets.com can offer this through the MT4 platform, as well as their own Webtrader platform. Both of these platforms ensure clients can trade with precision, eliminating slippage and re-quotes.

The MT4 Platform

The MT4 platform is the platform used primarily by Markets.com and is an app available on Windows, Mac, mobile devices and tablets. MT4 is considered the most popular trading platform available, due to features such as transaction speed and the minimalisation of technical errors.

The Markets.com Webtrader Platform

Markets.com also have their own trading platform, which is also characterised by the minimalisation of technical errors and speed of execution. However, if you compare the speed of the Webtrader platform to the MT4 platform, you will be surprised to find that Webtrader is significantly faster.

Withdrawals And Deposits

Considering customer service is a primary concern of Markets.com, they are committed to providing complete comfort to clients when it comes to depositing and withdrawing funds.

Traders prefer to handle withdrawing and depositing funds in varied ways, and Markets.com offer the ability to deposit and withdraw money using credit cards, bank transfers and some e-wallets. However, clients are required to withdraw funds in the same way they were deposited to secure client accounts and protect funds. Markets.com also allows small deposits to be made, with a  minimum of $100, and they do not charge any commission on withdrawals or deposits. Markets.com does not accept any deposits through a third party, meaning that your method of deposit needs to have the same name as your account.

Customer Support

As already stated, customer support is the primary strategic objective of Markets.com and the primary facilitator of their continued success. Some of the ways Markets.com achieve such consistently high customer service is through:

  • Providing an easy and straightforward trading environment
  • Providing the best possible support to customers
  • Providing communication and support through varied methods including direct conversation, email and phone.
  • Communication and support in multiple languages (15 languages currently)
  • Providing the ability to interact with Markets.com 24 hours, 5 days a week
  • Promotional offers and competitions for both demo and real accounts

Markets.com also provide support to their clients through educational programs that cater to all levels of experience, from novice to expert traders. They offer a variety of tools to help beginners and guide them through the process of getting started, along with high-quality charts and analysis tools that allow expert traders to gain a clear picture of the market.

Providing clients with technical and fundamental analyses help them to read the signals in the market, and improve their chances of being successful and profitable on their trades. All the available reports are provided by a group of market experts and can be trusted.

Customers can also feel secure in the knowledge that their personal information is protected and will not be sold to third-party providers. Markets.com also encrypt their website to prevent hackers from stealing confidential information, such as data relating to payment methods.

Mobile Trading

Markets.com does provide mobile trading services through both the MT4 platform and Markets Webtrader platform. Both of these platforms offer a different trading experience and environment and are available on iOS and Android mobile devices. Traders can find everything they need in both the mobile applications, as well as speed and ease of use.

Within these applications traders can:

  • Open and close transactions
  • Set take profit and stop loss orders
  • Keep updated on the latest market developments
  • Experience a user-friendly interface

Trusted and Regulated Company

Markets.com operates within all the legal requirements for their business as an authorised and licensed broker. They provide customers with a legal trading environment where all rights of the trader are maintained. They are licensed to operate and regulated by several financial institutions including:

  • The Financial Services Board of South Africa FSB.
  • The Cyprus Securities and Exchange Commission.

Markets.com – Other Services

Working from a strategic plan of always putting the customer first, Markets.com have been able to offer their clients a group of services that ensure they stand out above competitors. These services include:

  • Social Trading: Where brokers allow beginners to shadow professional transactions through their platforms. This enables beginners to develop their skills and knowledge, earn more profit as a novice, and develop trading strategies through experience.
  • Trading Signals: Brokers offer clients a variety of technical analysis and trading signal tools in order to assist them in making decisions about their trades.

Reliability and Safety As A Cornerstone

One of the main reasons traders choose to use Markets.com as their broker is the high level of safety they can offer. It is also one of the reasons Markets.com has been so successful over the past nine years. Markets.com are also committed to strict standards within their trading platforms to ensure an atmosphere of calm and tranquillity for all traders.

Markets.com maintain segregated client accounts that ensure client funds are entirely separate from company funds at all times. Clients also appreciate the fact that they are protected from a negative balance, which means that a customer will not be responsible for a negative balance in times of significant market fluctuations.

Final Thoughts on Markets.com

While this review has focused on the unique and outstanding points of difference that Markets.com can provide their clients, there are still areas where improvements could be made which would see them continue their recognised success:

  • Improved website design to keep up to date with modern themes and styles
  • Faster withdrawal times for funds

However, as with any company that puts customer service as one of their primary objectives, clients comments are likely to be taken on board, responded to well and actioned as something for the company to work on. Markets.com is an excellent broker that has a strong and established brand within the marketplace. This is primarily due to the unique name they have created for themselves through their exclusive services.

As with all decisions relating to financial investments, it is recommended that you open a demo account to learn about the different platforms available, before investing real money with any broker. So visit their website, learn more about them, and follow the instructions on how to open your free demo account.

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