Forex.com Background – Continue to Innovate and Lead the Industry Forward
Forex.com is a trading name of GAIN Capital UK Limited. GAIN Capital was founded in 1999 with a clear mission to provide traders with low-cost access to foreign exchange markets. Moreover, it is a global, publicly listed company on the New York Stock Exchange, which meets the highest standard of corporate governance, financial reporting and disclosure.
Forex.com started its operations as a licensed broker since 2001. Their main values are concentrated in keeping the traders’ costs down with competitive spreads and quality trade executions. They spent over a decade investing in technology and building a deep network of liquidity partners, so they can consistently quote tight spreads in most market conditions.
From the beginning of their work so far, they have achieved remarkable growth, and this is shown in key financial data for Q4 2017 where their total assets have reached $1.449 billion while total customer equity has reached $979 million.
During its work, Forex.com has won many awards including the best research and analysis by FX Street for 2014 and 2015.
Forex.com Unique Features – Open and Transparent
Since its inception, Forex.com has worked hard to provide professional services in a comfortable and safe trading environment. One of the most important features is exceptional trade executions. They challenge themselves every day to deliver the fast trade and best experience and this is clearly shown in the company stats, where 99.1% of trades executed in less than 1 second.
Forex.com made all efforts to meet the needs and desires of customers, where they provide their customers with the tools that make trading fun and easy. It keeps them abreast of all the latest developments in the financial markets and provides them with strong technical analysis and trading signals on a daily basis.
Another important feature of the broker is the continuous investment in research and studies, where they have received more than one award in this field. They provide these high-quality researchers to their clients continuously.
Forex.com also has a professional team of managers, analysts, market experts and administrators who are continuously well trained to be able to provide the best services and achieve the company’s strategic objectives. In addition, the broker’s website is designed in an easy and simple manner.
In addition, the company allows the trading of more than 200 financial instruments through many professional platforms, where transactions are executed quickly, easily and without technical errors.
Trusted and Regulated
Transparency is one of the broker’s main objectives. Therefore, they have obtained a number of licenses to conduct their business in a legally organized environment. The company is subject to supervision and control by a number of international financial institutions including:
- The Financial Conduct Authority (FCA) in the UK
- Investment Industry Regulatory Organization of Canada (IIROC)
- Commodity Futures Trading Commission (CFTC) and is a member of the National Futures Association (NFA) in the US
Reliability and Safety
Forex.com is committed to strict safety standards where its clients trade in a high-security environment. Clients’ money is held in segregated client bank accounts in accordance with the FCA’s client money rules. In addition, their money is held with top-tier banks and the broker has trust letters to ensure that money remains segregated from the assets of the bank.
They enforce robust bank review and monitoring guidelines, which are set by the Risk Committee of GAIN Capital. Moreover, the clients of the broker may be eligible for the Financial Services Compensation Scheme, which offers cover up to £50,000 in the event a firm becomes insolvent or ceases trading.
More Than 200 Financial Instruments to Trade
Forex.com offers the opportunity to trade on more than 200 financial instruments divided into 5 asset groups including Forex. There are more than 80 major and minor currency pairs available for trading with competitive spreads starting at one pip with a leverage up to 1: 400.
Forex.com also allows its clients to trade in stocks, indices, and commodities with low spreads. Recently, the broker has listed many of the most popular cryptocurrencies to trade through its platforms, including Bitcoin, Ethereum, Litecoin and Ripple.
The company allows its clients to speculate on the volatility of cryptocurrencies without taking ownership, and they can hold long or short positions. It should be noted that the company does not allow trading cryptocurrencies on the MT4 platform.
Forex.com offers its clients real and demo accounts. Another type of accounts is the premium account, which the broker offer it for those with a minimum deposit of $10,000. They distinguish the premium accounts with extra advantages include free trade signals and professional guidance.
Withdrawal and Deposit – Easy and Safe
Through Forex.com, traders can deposit and withdraw money using a credit card, debit card and bank wire. The minimum deposit through credit/debit card is £10 and the process takes less than 24 hours, while there is no minimum deposit through bank wire but the process takes from one to two workdays.
In order to secure clients and protect their money, Forex.com requires its clients to withdraw funds in the same way they deposited it. In addition, the broker does not charge any fees for withdrawals and deposits.
Powerful Trading Software
In order to provide the best services, Forex.com designed its platforms to meet the demanding needs of active traders looking for maximum performance, flexibility and speed. They used the most popular platform MT4 for all devices including mobile. They also use MT4 for the web trading.
Forex.com’s desktop platform is another platform used by this broker, which provide the traders with professional analytics tools, integrated trading strategies and advanced charting features.
Through the broker’s platforms, traders can access Reuter’s news and Forex.com global market research. In addition, they can also choose a strategy to trade from several strategies that Forex.com offers. These strategies include potential trade entry and exit points on charts.
Mobile Trading – Seize the Markets from Anywhere
The broker provides mobile trading services through MT4 and its application Forex.com mobile. Forex.com mobile comes available for iOS and Android, and it offers for traders Full-featured trading and advanced risk management options.
The application is free and easy to use, and also offers for traders advanced charting, analysis tools, real-time trade and order alerts, in addition to integrated fund management.
Professional Customer Support
Forex.com considers the customer service is the shortest way to succeed so they do everything they can to get customer satisfaction. Customer support services are available all day for five days a week and in several methods including direct chat, email, and telephone support.
They support their clients at all levels of experience through the various educational tools. These tools are displayed on the company website in a simple and easy way. The popular topics to be educated is “understanding forex quotes, understanding technical analysis and developing the trading plan”.
The broker also provides the traders with many powerful technical and fundamental analyzes that help them make the best trading decisions. As well as, it helps them to develop their strategies and managing the risk.
Forex.com provides its traders with automated trading service through the “API trading” tool. This tool allows traders to convert their strategies into trading algorithms that work automatically.
Other Services
The broker provides the traders with other services that distinguish it. One of these services is Forex rebate programme. Through this service, the higher volume clients receive monthly cash rebates on Forex trades to lower their overall cost of trading.
Forex.com also provides its clients with real-time trade signals from experienced market professionals. The trading signal includes target entry price, stop level and the rationale for every trade delivered. This service is available for £720 per year and the clients can receive a complimentary 45-day free trial.
Another service that Forex.com provide to traders is known as “Market Strategist”, where the highly trained market strategists can work with traders in developing a trading plan that best suits their needs.
Things to Improve
Forex.com considers one of the best Forex brokers with many achievements and it has won many awards during its career. There were some suggestions and improvements demanded by a number of company clients, which include:
- Providing customer service through a number of different languages, as it is only available in two languages; English and Chinese.
- Give bonuses and promotional offers, as they do not offer any of them.
The company said it would consider all the suggestions and would provide its customers with everything they needed to work in a simple, convenient and secure trading environment.
Final Thought
Through our review, it is clear that the broker has many features, especially with long years of experience in the field of financial markets. Therefore, the broker is a good option for those who wish to invest in financial markets.
If you want to trade Forex, it would be good if you started a demo account with Forex.com to get to know them closely, and to know all the features and services they provide.